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We answer everything within two business days — consulting clients get priority.
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Common questions about reaching the team. If yours isn't here, the form above is the fastest path to a reply.
How fast will I get a reply?
Within two business days for any inbound message, Monday–Friday. Consulting enquiries get priority and typically hear back the same business day.
Do you share my details with anyone?
No. The form fields are delivered only to our team inbox — never to a CRM, never to an ad network, never to a third-party service. The only analytics event the form fires is an anonymised page-view in GA4, with no PII attached.
Can I send attachments or confidential info?
Yes — once we reply with a thread going, reply-all and attach whatever is needed. We treat inbound attachments under the same confidentiality as the rest of the engagement.
Do you offer a discovery call before any paid engagement?
Yes. The first 30-minute call is on the house — we use it to scope the work and tell you whether we can actually help. If we are not the right fit we will say so and recommend someone who is.
I have a security disclosure. Where should that go?
Use the contact form with the subject "Security disclosure" and we will route it to the engineering team. We acknowledge new disclosures within one business day and aim to ship a fix or mitigation within 14 days.